Contact us

If you have any queries, or require any additional information, please contact us.

Customer Solutions

1300 630 977 within Australia

You will need your Account or Card number to verify your identity

Contact us on Facebook

Lost and stolen cards - 24 hours every day

1300 630 977 within Australia

+61 1300 630 977 from overseas

Hours of operation

Monday to Friday - 8:30am to 7:00pm

Saturday - 9:00am to 5:00pm

Sunday - Closed

Australian Eastern Standard Time (AEST).

Write to us

Latitude Gem Visa

PO Box 1007

Melbourne VIC, 3001

International enquiries

+61 1300 630 977 from overseas

You will need your Account or Card number to verify your identity

Fax

1300 369 905 within Australia

+61 1300 369 905 from overseas

Please help us improve our service to you.

We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Click here for information on how to make a complaint.